So far, only online.
Inditex Group joins a fast-growing list of brands introducing an online store return fee. According to the company's new policy, the fee for returning each item is now €1.95.
The new rules apply to online retailers Zara, Bershka, Stadivarius, Pull & Bear and Oysho. The fee is being introduced for all returns that have been free until now.
Last year, Inditex tested paid returns in the U.K. and several markets before introducing the fee in its home country. Earlier, paid returns were also launched by Asos, H&M and Uniqlo and other fashion giants. Such practice is becoming increasingly widespread worldwide and allows large retailers to earn extra money by selling clothes online.
Experts point out that the fight against returns has been on the agenda of major brands in recent years. In the era of the pandemic, consumers have acquired the habit of increasingly ordering several sizes of identical items to select one of them and send the rest back. This has led to a significant increase in costs for online retailers. The owner of Zara expects that by 2024 online will account for 30% of all sales. Returns of clothing purchased in retail stores are still free.
6 FEBRUARY 2023, Spain
VF Corporation considers selling luxury streetwear brand Supreme
Sephora illuminates the Paris 2024 Games
J.C. Penney is considering opening new stores
Hoka inaugurated a first Parisian store
New Balance opens its first Mumbai store
LVMH sues Visa and Mastercard over credit card fees dispute
Uniqlo opens a new flagship in central London 
Footwear brand Kizik launches its first pop-up store in NYC 
Ingka Centres opens first meeting place in northwest China 
Hugo Boss unveils Boss House Bali virtual experience 
Pharrell unveils Louis Vuitton's first digital collectible, valued at over $8,000